Managed Services / Technical Services
Service Desk Management*
1st / 2nd / 3rd level helpdesk support
Single Point of Contact (SPOC)
IT Asset Inventory. IMAC
Day-to-day technical operation and support via phone, email, instant messaging or remote desktop protocol.
Escalation management to uphold escalation process
*The service level to customers is guided by ITSM practices.
1st level and 2nd level support on various services:
MS Windows, AIX and UNIX Platforms
MS Clustering / NLB / DHCP / DNS / NPS
VMWare and Microsoft Hyper-V Virtualization
Symantec Netbackup / Backup Exec, MS System centre and EMS
MS Exchange, SharePoint IBM/HP SAN Storage Solution
Symantec Endpoint Protection
Server Hardening and Proactive Optimization and system management
Datacenter facilities management
Facilities management; Tape media/ Account management. Fault and performance monitoring.
Smart Hand services. Servers Health Check services. Pro-active monitoring
24x7 data center management
Migrating & consolidating data centers
Delivering a support model that offers round-the-clock physical coverage globally
Monitoring/managing client’s IT Infrastructure based on ITIL best practices
Tools - HP Openview, Solar Winds, Manage engine, GSX and EG .
1st level and 2nd level support on:
Monitoring and health check
Hardware & Software Management
24x7 onsite hardware parts and labour
Twice-yearly preventive maintenance
Asset tracking and consulting